Shipping policy

Once your order has been shipped, you will receive an email notification with your tracking information.

When you make a purchase from Ohana Pups, you are liable for any additional duties. Please take this into account when placing your order.

Delivery is stated in business days. We aim to dispatch all orders within 48 hours between Monday - Friday. Please note, Ohana Pups is not responsible for any delays caused by couriers. These may happen from time to time and can occur in peak volume periods. 

International Orders

Please be advised that all international orders may be subject to additional import taxes and duties. In most cases, such duties must be paid by the customer once the parcel reaches its destination. When you make a purchase from Ohana Pups, you are liable for any additional duties and taxes charged, so please take this into account when placing your order.

Shipping and taxes are calculated at checkout for AU & NZ. For other international customers, please check your local tax and duty rates as they may be charged separately prior to delivery. A return fee will be deducted from your refund if duties are refused and goods returned to us.

These charges are determined by your local customs authority and include:

• The sales tax applied by your area for purchases from Australia
• Duties charged for processing by your country

Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority and may vary from country to country. Ohana Pups, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Ohana Pups does not offer any assistance with this process and will not be responsible for return shipping costs nor duty reimbursement in the case of international returns.

All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact Australia Post. 

If you have any questions about shipping or any other enquiries, please feel free to contact us at: hello@ohanapups.com.au